Error message when trying to add/open documents in EasyClaims

Incident Report for Scalepoint Technologies

Resolved

We're out of the woods! Files/documents can once again be added/opened on claims.

Posted May 11, 2022 - 09:19 CEST

Investigating

We're seeing issues when trying to add and open files/documents in EasyClaims. We are on it and will try solve it as soon as possible. A new status will be given no later than 10.00.

Posted May 11, 2022 - 09:10 CEST

This incident affected: HUB - Property (All (Entire system affected), AI Cost Control, Mobile App), HUB - Health (All (Entire system affected), AI Cost Control), and HUB - Motor (AI Cost Control, My Claim, Network Management, Process Engine, Referral Engine).