Scalepoint Status Page
Schedule maintenance - ClaimShop - Server Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 2025 - 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 21:00 - Nov 15, 2025 05:00 CET

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Under Maintenance
All (Entire system affected) Under Maintenance
Automation Engine ? Under Maintenance
Communication ? Under Maintenance
Vouchers ? Under Maintenance
Repair & Valuation ? Under Maintenance
Settlement Tool ? Under Maintenance
Shop ? Under Maintenance
ClaimsCORE and HUB Operational
All (Entire system affected) Operational
Automation Engine ? Operational
Communication ? Operational
HUB Motor ? Operational
HUB Health ? Operational
HUB Property ? Operational
Mobile App (Scalepoint HUB Property) ? Operational
Business Intelligence ? Operational
Sandbox ? Operational
Scalepoint Service Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - JIRA/HELPDESK Portal update Nov 15, 2025 06:00 - Nov 17, 2025 06:00 CET

We will be undergoing scheduled maintenance during this time.
Posted on Nov 12, 2025 - 12:38 CET

Scheduled Maintenance - HUB Motor, AI Cost Control - Server Maintenance Nov 15, 2025 21:00 - Nov 16, 2025 05:00 CET

We will be undergoing scheduled maintenance during this time.
Posted on Nov 10, 2025 - 13:39 CET

Scheduled Maintenance - CORE & HUB - Server Maintenance Nov 21, 2025 21:00 - Nov 22, 2025 05:00 CET

We will be undergoing scheduled maintenance during this time.
Posted on Nov 10, 2025 - 13:40 CET

Scheduled Maintenance - ClaimsCORE & HUB and ClaimShop Nov 22, 2025 07:00-17:00 CET

Update - Planned maintance has been postponed from the 15th of november to the 22th of november.
Oct 31, 2025 - 08:58 CET
Update - Planned maintance has been postponed from the 8th of november to the 15th of november.
Oct 29, 2025 - 10:33 CET
Scheduled - We will be using this time to perform the necessary maintenance.

During this maintenance period, users may experience the application is inaccessible.
Once maintenance is completed we will provide the information here.

We appreciate your patience and understanding.

Regards Scalepoint
Sep 26, 2025 - 13:58 CEST

Schedule maintenance - All Systems Shared Modules - Server Maintenance Nov 22, 2025 21:00 - Nov 23, 2025 05:00 CET

We will be undergoing scheduled maintenance during this time.
Posted on Nov 10, 2025 - 13:41 CET
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Nov 14, 2025
Disruption of service - CORE & HUB & ClaimShop
Resolved - This incident has been resolved.
Nov 14, 05:49 CET
Update - Maintanence work is ongoing.
Nov 13, 21:11 CET
Update - We are still working to resolve minor issues in backend services. Critical services are all operational.

We expect to perform related maintance work to restore remaining services tonight at 21:00. This may result in a short downtime on ClaimShop or ClaimsCORE & HUB environments.
Nov 13, 15:36 CET
Update - Work is still ongoing. We have identified issues related BI clusters.
Nov 13, 14:02 CET
Update - ClaimShop Self Service is back online. Work is still ongoing.
Nov 13, 11:59 CET
Update - Many users attempting to regristrer items through ClaimShop Self Service are still experiencing issues.
Nov 13, 11:56 CET
Update - All systems are operational again. Investigation into the issue is ongoing.

We are monitoring the effects, especially in relation to automation processes.
Nov 13, 11:27 CET
Update - We are continuing to monitor for any further issues.
Nov 13, 11:09 CET
Update - ClaimShop for norwegian users is now online as well. We continue to monitor the situation.
Nov 13, 11:09 CET
Update - Whilst many systems are back online, users may still experience degraded performance.

Users of ClaimShop NO is still experiencing major outtage.
Nov 13, 11:04 CET
Update - We are continuing to monitor for any further issues.
Nov 13, 11:01 CET
Update - Systems are slowly coming back online. We continue to monitor the situation.
Nov 13, 10:58 CET
Monitoring - A fix is being implemented. All eyes on brining systems online and monitoring the effects.
Nov 13, 10:52 CET
Update - We are continuing to work on a fix for this issue.
Nov 13, 10:23 CET
Update - We are continuing to work on the issue at highest priority.
Nov 13, 10:21 CET
Identified - Users are experiencing issues accessing and working in CORE & HUB and ClaimShop systems.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Nov 13, 10:08 CET
Schedule maintenance - All Sandbox Systems - Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 10, 13:37 CET
Nov 13, 2025
Disruption of service - CORE & HUB
Resolved - A fix has been implemented and we are monitoring results.
Nov 13, 08:55 CET
Identified - Issue has been identified and we are looking to implement a fix asap.
Nov 13, 08:41 CET
Update - We are continuing to investigate this issue.
Nov 13, 08:31 CET
Investigating - Some users may experience issues with PDF documents on ClaimsCORE & HUB

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Nov 13, 08:11 CET
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

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