Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.
ClaimShop
Operational
All (Entire system affected)
Operational
Automation Engine
?
Operational
Communication
?
Operational
Vouchers
?
Operational
Repair & Valuation
?
Operational
Settlement Tool
?
Operational
Shop
?
Operational
ClaimsCORE and HUB
Operational
All (Entire system affected)
Operational
Automation Engine
?
Operational
Communication
?
Operational
HUB Motor
?
Operational
HUB Health
?
Operational
HUB Property
?
Operational
Mobile App (Scalepoint HUB Property)
?
Operational
Resolved -
This incident has been resolved.
Aug 27, 10:14 CEST
Update -
Processing queues have returned to normal states. We continue to monitor the situation.
Aug 27, 08:57 CEST
Monitoring -
A fix has been implemented and we are monitoring the situationen. Lots of processing to be done before we can confident say we are back to normal.
Aug 27, 08:38 CEST
Identified -
Many of our users may experience delays accessing / editing automation rules in Automation Engine.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Aug 27, 08:30 CEST
Resolved -
This incident has been resolved.
Aug 21, 13:15 CEST
Update -
We are monitoring the issue
Aug 21, 11:14 CEST
Monitoring -
We have identified the root cause of the issue and have reached out to affected parties with solution.
Aug 21, 11:05 CEST
Investigating -
Some of our users who are using federation are currently experiencing issues logging into the CORE and HUB systems
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Aug 21, 09:07 CEST