Scalepoint Status Page

All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
AI Cost Control Operational
Analytics Operational
Calculation Operational
Catalogue Operational
Communication Operational
Customer Feedback Operational
Eco-system Operational
eVoucher Operational
Fraud Alert Operational
Loss Registration Operational
Machine Learning (add-on AI Cost Control) Operational
Integrations Operational
Price Engine Operational
Repair & Valuation Operational
Replacement Operational
Settlement Operational
Shop Operational
System Management Operational
User & Access Management Operational
CORE Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
Analytics Operational
Automation Engine Operational
ClaimShop integration (ECO add-on) Operational
Connector API Operational
Communication Operational
CPR integration (ECO add-on) Operational
EDI Subrogation (ECO add-on) Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Offer & Invoice Validation Operational
Online Claim Notification Operational
Participant & Service Management Operational
Payment & Reserve Operational
Policy Validation Operational
Process Engine Operational
Simulation Operational
Subrogation Operational
Supplier portal Operational
Work Management Operational
HUB - Health Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Motor Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
BIlinfo (ECO add-on) Operational
CABAS (ECO add-on) Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Property Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
Catalogue Designer Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Material Supplier (ECO add-on) Operational
Mediconnect (ECO add-on) Operational
MEPS (ECO add-on) Operational
Mobile App Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Sigma (ECO add-on) Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - HUB Motor, AI Cost Control Mar 29, 2025 21:00 - Mar 30, 2025 06:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Mar 26, 2025 - 13:18 CET

Schedule maintenance - All Systems - Network Maintenance Mar 31, 2025 21:00-22:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Mar 28, 2025 - 11:49 CET

disaster recovery test Apr 8, 2025 21:00-23:00 CEST

We are conducting a disaster recovery test, and as a result, systems and services may be unavailable for certain periods during the process.
Posted on Mar 27, 2025 - 13:05 CET
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Mar 29, 2025

No incidents reported today.

Mar 28, 2025
Schedule maintenance - All Sandbox Systems - Server Maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 26, 13:16 CET
Mar 27, 2025
SQL Servers Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 25, 09:10 CET
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Some users are having issues connecting to HUB Property
Resolved - Users affected by sudden timeout and access issues, are reporting it has been resolved. Any user who may still have trouble with access, are welcome to reachout to our support.
Mar 24, 15:04 CET
Update - We are stil investigating this sporadic issue.

Currently we suggest all users affected by the issue, clear their browser data.
This is usually done by opening your browser settings and search for "Delete browser data" and ensuring to delete "Cookie and other sitedata", "cached images and files" and sitepermissions.
Mar 24, 14:47 CET
Update - We are continuing to investigate this issue.
Mar 24, 13:42 CET
Investigating - We have gotten reports from multiple tenants, that many users are unable to access HUB system. We are investigating issue at the highest priority,
Mar 24, 13:34 CET
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
Email Services experiencing issues
Resolved - Supplier has implemented a mitigation for email processing. Functionality is restored.
Mar 17, 16:03 CET
Update - Our provider is still working towards a fix.
Mar 17, 15:23 CET
Update - The issue has been identified and our provider is working towards implementing a fix.
Mar 17, 13:02 CET
Identified - A thirdparty provider for email services is currently experiencing issues with outbound and inbound emails. This means emails sent to and from claims in Scalepoint systems might not be be received.

We are monitoring the situationen and will update as soon as new information is provided.
Mar 17, 11:57 CET
Degraded performance in Settlement
Resolved - This incident has been resolved.
Mar 17, 10:07 CET
Monitoring - Fix is implemented and Settlement is restored. We will continue to monitor the situation.
Mar 17, 09:06 CET
Identified - Issues have been identified in catalog. A fix is currently being implemented.
Mar 17, 08:38 CET
Update - We are continuing to investigate this issue.
Mar 17, 08:17 CET
Investigating - We are currently experiencing issues with degraded performance in Settlement. 

What does this mean?
Claimhandlers are unable to complete work in Settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
Mar 17, 08:17 CET
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

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