Scalepoint Status Page

All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
Automation Engine ? Operational
Communication ? Operational
Vouchers ? Operational
Repair & Valuation ? Operational
Settlement Tool ? Operational
Shop ? Operational
ClaimsCORE and HUB Operational
All (Entire system affected) Operational
Automation Engine ? Operational
Communication ? Operational
HUB Motor ? Operational
HUB Health ? Operational
HUB Property ? Operational
Mobile App (Scalepoint HUB Property) ? Operational
Business Intelligence ? Operational
Sandbox ? Operational
Scalepoint Service Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - ClaimsCORE & HUB and ClaimShop Nov 22, 2025 07:00-17:00 CET

Update - Planned maintance has been postponed from the 15th of november to the 22th of november.
Oct 31, 2025 - 08:58 CET
Update - Planned maintance has been postponed from the 8th of november to the 15th of november.
Oct 29, 2025 - 10:33 CET
Scheduled - We will be using this time to perform the necessary maintenance.

During this maintenance period, users may experience the application is inaccessible.
Once maintenance is completed we will provide the information here.

We appreciate your patience and understanding.

Regards Scalepoint
Sep 26, 2025 - 13:58 CEST
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Nov 7, 2025

No incidents reported today.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
Disruption of service - CORE & HUB
Resolved - This incident has been resolved.
Oct 27, 12:03 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 10:10 CET
Investigating - Some of our users are experiencing issues working in CORE & HUB system.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Oct 27, 10:04 CET
Disruption of service - Shop
Resolved - This incident has been resolved.
Oct 27, 12:02 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 09:38 CET
Investigating - Some of our users are unable to gain access to their settlement and Shop purchases.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Oct 27, 09:09 CET
Oct 26, 2025
Schedule maintenance - All Systems Shared Modules - Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 04:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 13, 10:41 CEST
Oct 25, 2025
Scheduled Maintenance - CORE & HUB - Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 13, 10:40 CEST
Oct 24, 2025
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