Scalepoint Technologies Status Page
All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
AI Cost Control Operational
Analytics Operational
Calculation Operational
Catalogue Operational
Communication Operational
Customer Feedback Operational
Eco-system Operational
eVoucher Operational
Fraud Alert Operational
Loss Registration Operational
Machine Learning (add-on AI Cost Control) Operational
Integrations Operational
Price Engine Operational
Repair & Valuation Operational
Replacement Operational
Settlement Operational
Shop Operational
System Management Operational
User & Access Management Operational
CORE Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
Analytics Operational
Automation Engine Operational
ClaimShop integration (ECO add-on) Operational
Connector API Operational
Communication Operational
CPR integration (ECO add-on) Operational
EDI Subrogation (ECO add-on) Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Offer & Invoice Validation Operational
Online Claim Notification Operational
Participant & Service Management Operational
Payment & Reserve Operational
Policy Validation Operational
Process Engine Operational
Simulation Operational
Subrogation Operational
Supplier portal Operational
Work Management Operational
HUB - Health Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Motor Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
BIlinfo (ECO add-on) Operational
CABAS (ECO add-on) Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Property Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
Catalogue Designer Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Material Supplier (ECO add-on) Operational
Mediconnect (ECO add-on) Operational
MEPS (ECO add-on) Operational
Mobile App Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Sigma (ECO add-on) Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Disaster recovery test Oct 1, 2024 21:00-23:00 CEST
Disaster recovery test , systems we be momentary unavailable
Posted on Apr 15, 2024 - 08:55 CEST
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
Apr 28, 2024

No incidents reported today.

Apr 27, 2024
Schedule maintenance - ClaimShop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 25, 11:12 CEST
Apr 26, 2024
Apr 25, 2024

No incidents reported.

Apr 24, 2024
Degraded performance in Settlement
Resolved - A fix has been implemented and we have been monitoring situation for a while. We consider the incident resolved.
Apr 24, 10:34 CEST
Update - We are continuing to investigate this issue.
Apr 24, 08:44 CEST
Investigating - We are currently experiencing issues with degraded performance in Settlement. 

What does this mean?
Claimhandlers are unable to complete work in Settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
Apr 24, 08:40 CEST
Apr 23, 2024
Scheduled Maintenance - All Systems - Network maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 8, 09:47 CEST
Apr 22, 2024

No incidents reported.

Apr 21, 2024
Scheduled Maintenance - HUB Motor, AI Cost Control and Statistics
Completed - The scheduled maintenance has been completed.
Apr 21, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 17, 16:47 CEST
Apr 20, 2024
Schedule maintenance - ClaimShop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 17, 16:46 CEST
Apr 19, 2024
Apr 18, 2024
Issues with login to CORE & HUB systems
Resolved - No further issues noticed. The incident is resolved.
Apr 18, 14:28 CEST
Monitoring - A fix has been implemented such that users will no longer experience issues with system access.

We are still monitoring results to catch any irregularaties, before resolving this incident completely.
Apr 18, 11:08 CEST
Investigating - We are still investigating root cause of the incident, as fix has turned out to be a temporary solution. Users may experience degraded performance as we continue to solve issues.

Work continues at the higest priority!
Apr 18, 09:14 CEST
Monitoring - A fix has been implemented.

All users should be able to access system again. If some users are still experiencing issues, please reach out to our CORE & HUB service desk.

We will continue to monitor the situation.
Apr 18, 08:56 CEST
Update - We are still investigating issue to resolve issue for those affected with highest priority.

We have confirmed that, this incident does not affect all Scalepoint tenants. Some companies are unaffected and can operate as usual.
Apr 18, 08:14 CEST
Investigating - It seems many users are having issues with login to CORE & HUB this morning.

We are investigating with highest priority
Apr 18, 07:59 CEST
Apr 17, 2024

No incidents reported.

Apr 16, 2024
Scheduled Maintenance - All Systems - Network maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 22:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 3, 14:45 CEST
Apr 15, 2024

No incidents reported.

Apr 14, 2024
Schedule maintenance - All Systems - Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 27, 13:05 CET
← Incident History Powered by Atlassian Statuspage