Scalepoint Status Page

All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
Automation Engine Operational
Communication Operational
Vouchers Operational
Repair & Valuation Operational
Settlement Tool Operational
Shop Operational
ClaimsCORE and HUB Operational
All (Entire system affected) Operational
Automation Engine Operational
Communication Operational
HUB Motor Operational
HUB Health Operational
HUB Property Operational
Mobile App (Scalepoint HUB Property) Operational
Business Intelligence Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Schedule maintenance - All Systems Shared Modules - Server Maintenance Jan 30, 2026 21:00 - Jan 31, 2026 05:00 CET

We will be undergoing scheduled maintenance during this time.
Posted on Jan 13, 2026 - 09:23 CET
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Jan 30, 2026

No incidents reported today.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Disruption of service - HUB Property
Resolved - This incident has been resolved.
Jan 28, 11:59 CET
Monitoring - Some of our users are experiencing issues in HUB Property.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Jan 28, 07:57 CET
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
Scheduled Maintenance - CORE & HUB - Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 13, 09:20 CET
Jan 23, 2026
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
Disruption of service - Shop
Resolved - This incident has been resolved.
Jan 19, 13:38 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 12:04 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 19, 09:27 CET
Investigating - Some of our users are unable to gain access to their settlement and Shop purchases.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Jan 19, 08:52 CET
Jan 18, 2026
Scheduled Maintenance - HUB Motor, AI Cost Control - Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 18, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 13, 09:19 CET
Jan 17, 2026
Schedule maintenance - ClaimShop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 13, 09:18 CET
Jan 16, 2026
Schedule maintenance - All Sandbox Systems - Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 13, 09:17 CET
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