Scalepoint Technologies Status Page
All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
AI Cost Control Operational
Analytics Operational
Calculation Operational
Catalogue Operational
Communication Operational
Customer Feedback Operational
Eco-system Operational
eVoucher Operational
Fraud Alert Operational
Loss Registration Operational
Machine Learning (add-on AI Cost Control) Operational
Integrations Operational
Price Engine Operational
Repair & Valuation Operational
Replacement Operational
Settlement Operational
Shop Operational
System Management Operational
User & Access Management Operational
CORE Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
Analytics Operational
Automation Engine Operational
ClaimShop integration (ECO add-on) Operational
Connector API Operational
Communication Operational
CPR integration (ECO add-on) Operational
EDI Subrogation (ECO add-on) Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Offer & Invoice Validation Operational
Online Claim Notification Operational
Participant & Service Management Operational
Payment & Reserve Operational
Policy Validation Operational
Process Engine Operational
Simulation Operational
Subrogation Operational
Supplier portal Operational
Work Management Operational
HUB - Health Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Motor Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
BIlinfo (ECO add-on) Operational
CABAS (ECO add-on) Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Property Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
Catalogue Designer Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Material Supplier (ECO add-on) Operational
Mediconnect (ECO add-on) Operational
MEPS (ECO add-on) Operational
Mobile App Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Sigma (ECO add-on) Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network hardware maintenance Nov 23, 2024 21:00-23:00 CET
Network hardware maintenance, small interruptions may occur
Posted on Nov 23, 2024 - 21:00 CET
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Scalepoint ID for sandbox environment is unavailable
Resolved - This issue has been resolved. Sandbox environments are now available for access again.

We apologize for any inconvenience this may have caused.
Nov 18, 09:22 CET
Identified - We have identified an issue this morning, with Scalepoint ID on our sandbox environement.

This means that users will not be able to access sandbox environments of CORE & HUB or Claimshop.
Nov 18, 09:04 CET
Nov 17, 2024
Schedule maintenance - ClaimShop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 13, 08:52 CET
Nov 16, 2024
Schedule maintenance - ClaimShop Shop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 13, 08:51 CET
Nov 15, 2024
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Scheduled Maintenance - JIRA/HELPDESK Portal update
Completed - The scheduled maintenance has been completed.
Nov 11, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 6, 08:56 CET
Nov 10, 2024
Scheduled Maintenance - HUB Motor, AI Cost Control
Completed - The scheduled maintenance has been completed.
Nov 10, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 6, 08:55 CET
Nov 9, 2024
Scheduled Maintenance - CORE & HUB - Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 6, 08:54 CET
Nov 8, 2024
Scheduled Maintenance - all stage/test/sandbox
Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 6, 08:57 CET
Nov 7, 2024
Test samples are not working
Resolved - The test samples are working again. The data on historical samples will be migrated before monday
Nov 7, 14:29 CET
Investigating - Test samples are not giving information about broken rules on sampled reports in Audit. This means users will not be able to run test samples.

To clarify: Live processing of production rules is working as intended.

We are working towards a solution.
Nov 7, 12:33 CET
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