Scalepoint Technologies Status Page
EasyClaims - Degraded Performances
Investigating - Users can experience degraded performances on EasyClaims.
Especially claims search is affected.

We are investigating the situation and will keep you updated.
Aug 3, 09:22 CEST

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed. If you experience any interruptions on Scalepoint systems please call us on our incident number +45 71 99 37 37

EasyClaims - Property Degraded Performance
EasyClaims - Property Degraded Performance
EasyClaims - Property Audit Operational
EasyClaims Go - Mobile App Operational
EasyClaims - Health Degraded Performance
EasyClaims - Health Degraded Performance
EasyClaims - Health Audit Operational
EasyClaims - Motor Degraded Performance
EasyClaims - Motor Refer Operational
EasyClaims - Motor Leasing Operational
EasyClaims - Motor Audit Operational
EasyClaims - Motor Glass Audit Operational
EasyClaims - Motor Repair Journey Degraded Performance
ClaimShop - Settlement Operational
ClaimShop - Settlement tool Operational
ClaimShop - Repair & Valuation Operational
ClaimShop - SelfService Operational
ClaimShop - Audit Operational
ClaimShop - Shop Operational
ClaimShop - Customer Shop Operational
ClaimShop - eVoucher Operational
Statistics Operational
EasyClaims - Motor Statistics Operational
EasyClaims - Property Statistics Operational
EasyClaims - Health Statistics Operational
ClaimShop - Statistics Operational
Communication Designer Operational
Scalepoint ID Operational
Test Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
EasyClaims - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
Aug 3, 2021

Unresolved incident: EasyClaims - Degraded Performances.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
E-mails are not being delivered
Resolved - We have continuously monitored our mail service and we can now confirm that all e-mails have been resent.
Furthermore, all new e-mails are properly processed and sent.
Jul 30, 13:02 CEST
Monitoring - We're seeing significant improvements with e-mail deliveries.
We are still investigating the extent and will keep monitoring the situation.
Jul 30, 08:05 CEST
Update - Unfortunately, we are still seeing errors occur in our mail service.
We're continuing the investigation.
Jul 29, 14:20 CEST
Update - We are continuing to investigate this issue.
Jul 29, 11:27 CEST
Investigating - Some users can experience issues with our mail service. We are investigating the extent.
Jul 29, 11:15 CEST
Jul 29, 2021
Delays with processing reports in Audit
Resolved - Reports are being processed as expected and all related error's in Audit has been fixed.
Jul 29, 12:49 CEST
Monitoring - We have now restarted our backend services and Audit is now processing reports as expected.
We are monitoring the situation.
Jul 29, 11:41 CEST
Investigating - We are currently investigating this issue.
Jul 29, 11:31 CEST
Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021
TDC has some infrastructure issues with SMS deliveries
Resolved - TDC has now implemented a fix and their SMS service is working again.
Jul 26, 15:56 CEST
Monitoring - This is affecting a lot of customers and we are awaiting an update from TDC.
Jul 26, 11:02 CEST
All environments is out of service
Resolved - All services are now back to normal operation.

We apologize for the inconvenience.
Jul 26, 08:53 CEST
Monitoring - A fix has been implemented and we are monitoring the situation. All services are available except the Shop - We are currently working on a fix for the Shop.
Jul 26, 08:19 CEST
Investigating - We are currently investigating this issue.
Jul 26, 06:50 CEST
Scheduled Maintenance - EasyClaims Motor, Audit and Statistics
Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 21, 10:57 CEST
Jul 25, 2021
Scheduled Maintenance - All Systems
Completed - The scheduled maintenance has been completed.
Jul 25, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 21, 10:56 CEST
Jul 24, 2021
Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

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