Scalepoint Status Page

All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
Automation Engine Operational
Communication Operational
Vouchers Operational
Repair & Valuation Operational
Settlement Tool Operational
Shop Operational
ClaimsCORE and HUB Operational
All (Entire system affected) Operational
Automation Engine Operational
Communication Operational
HUB Motor Operational
HUB Health Operational
HUB Property Operational
Mobile App (Scalepoint HUB Property) Operational
Business Intelligence Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - ClaimShop and ClaimsCORE & HUB May 30, 2026 07:00-18:00 CEST

Update - The previously scheduled maintenance work on the 18/4 has been rescheduled to 30/5.

During this maintenance window, users may experience service disruptions, and we recommend minimizing use of applications while work is in progress.

We will provide updates here once maintenance is complete. Thank you for your patience and understanding.
Apr 15, 2026 - 15:12 CEST
Update - As a reminder, our scheduled maintenance will take place this coming weekend.

During this time, we recommend minimizing use of applications, as users may experience service disruptions while work is in progress.

We will share an update here once maintenance is complete. Thank you for your continued patience and understanding.
Apr 14, 2026 - 09:49 CEST
Scheduled - We will be using this time to perform the necessary maintenance.

During this maintenance period, users may experience disruption in services.
Once maintenance is completed we will provide the information here.

We appreciate your patience and understanding.

Regards Scalepoint
Mar 13, 2026 - 15:42 CET
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
May 2, 2026

No incidents reported today.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026
Schedule maintenance - All Systems Shared Modules - Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 13, 14:59 CEST
Apr 25, 2026
Scheduled Maintenance - CORE & HUB - Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 13, 14:59 CEST
Apr 24, 2026
Disruption of service - Settlement Tool
Resolved - The incident has been resolved.
Apr 24, 20:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 10:30 CEST
Investigating - Some of our claimshandlers are unable to complete work in Settlement Tool.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Apr 24, 10:20 CEST
Apr 23, 2026
Disruption of service - ClaimsCORE & ClaimShop
Resolved - This incident has been resolved.
Apr 23, 22:32 CEST
Monitoring - A fix has been implemented and systems are back online. We are monitoring the results.
Apr 23, 14:13 CEST
Update - We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.
Apr 23, 13:47 CEST
Update - We are still investigating the issue.
Apr 23, 13:33 CEST
Investigating - Some of our users are unable to gain access to their settlement and Shop purchases.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Apr 23, 13:00 CEST
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026
Disruption of service - Repair & Valuation
Resolved - This incident has been resolved.
Apr 20, 15:14 CEST
Monitoring - A fix has been implemeted for Widget tool. We are monitoring results.
Apr 20, 12:19 CEST
Identified - We are continuing to observe errors affecting the Widget tool in Selfservice, and our investigation is ongoing. We apologize for the inconvenience this may be causing our users.
Apr 20, 11:25 CEST
Update - A fix has been introduced to Selfservice. We are monitoring the results.
Apr 20, 10:53 CEST
Update - We have observed erros in the Selfservice module, claimaints use to regristrer items. Work is ongoing to resolve the issue.
Apr 20, 10:43 CEST
Monitoring - Fix has been implemented and we are monitoring the results.
Apr 20, 10:22 CEST
Identified - Some of our users are currently experiencing issues with Repair & Valuation.

The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Apr 20, 10:16 CEST
Apr 19, 2026
Scheduled Maintenance - HUB Motor, AI Cost Control - Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 CEST
Update - As a reminder, our scheduled maintenance will take place this coming weekend.

During this time, we recommend minimizing use of applications, as users may experience service disruptions while work is in progress.

We will share an update here once maintenance is complete. Thank you for your continued patience and understanding.
Apr 14, 09:50 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 13, 14:58 CEST
Apr 18, 2026
Schedule maintenance - ClaimShop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 13, 14:56 CEST
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