Scalepoint Status Page
Some users are experiencing delays with emails from Scalepoint systems
Identified - Our supplier is still working on investigating the issue. We continue to await their response and are monitoring any changes in email traffic.
Apr 15, 2026 - 15:16 CEST
Investigating - We are currently investigating an issue affecting the delivery of certain system-generated emails in ClaimsCORE and HUB.

Servicepartner users may experience significant delays when receiving password reset emails.
Additionally, many HUB Health partner emails are not being delivered, which may prevent users from logging into the Scalepoint system.

Please note that manual email communications (e.g., claim handlers contacting claimants directly) are not affected.
Apr 15, 2026 - 09:14 CEST
Update - We are in dialog with our supplier on why some users experience significant delays in delivery of email. Certain issues should be resolved yesterday. We will continue to monitor the situation in morning hours.
Apr 15, 2026 - 07:44 CEST
Update - We are still investigating delays on email delivery.
Apr 14, 2026 - 15:20 CEST
Monitoring - Issue has been resolved. We are monitoring the situation.
Apr 14, 2026 - 13:13 CEST
Investigating - Some of our users are currently experiencing delays receiving e-mails.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Apr 14, 2026 - 11:44 CEST

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
Automation Engine Operational
Communication Operational
Vouchers Operational
Repair & Valuation Operational
Settlement Tool Operational
Shop Operational
ClaimsCORE and HUB Degraded Performance
All (Entire system affected) Operational
Automation Engine Operational
Communication Degraded Performance
HUB Motor Operational
HUB Health Degraded Performance
HUB Property Operational
Mobile App (Scalepoint HUB Property) Operational
Business Intelligence Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Schedule maintenance - All Sandbox Systems - Server Maintenance Apr 16, 2026 21:00 - Apr 17, 2026 05:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 2026 - 14:55 CEST

Schedule maintenance - ClaimShop - Server Maintenance Apr 17, 2026 21:00 - Apr 18, 2026 05:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 2026 - 14:56 CEST

Scheduled Maintenance - HUB Motor, AI Cost Control - Server Maintenance Apr 18, 2026 21:00 - Apr 19, 2026 05:00 CEST

Update - As a reminder, our scheduled maintenance will take place this coming weekend.

During this time, we recommend minimizing use of applications, as users may experience service disruptions while work is in progress.

We will share an update here once maintenance is complete. Thank you for your continued patience and understanding.
Apr 14, 2026 - 09:50 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 13, 2026 - 14:58 CEST

Scheduled Maintenance - CORE & HUB - Server Maintenance Apr 24, 2026 21:00 - Apr 25, 2026 05:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 2026 - 14:59 CEST

Schedule maintenance - All Systems Shared Modules - Server Maintenance Apr 25, 2026 21:00 - Apr 26, 2026 05:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 2026 - 14:59 CEST

Scheduled Maintenance - ClaimShop and ClaimsCORE & HUB May 30, 2026 07:00-18:00 CEST

Update - The previously scheduled maintenance work on the 18/4 has been rescheduled to 30/5.

During this maintenance window, users may experience service disruptions, and we recommend minimizing use of applications while work is in progress.

We will provide updates here once maintenance is complete. Thank you for your patience and understanding.
Apr 15, 2026 - 15:12 CEST
Update - As a reminder, our scheduled maintenance will take place this coming weekend.

During this time, we recommend minimizing use of applications, as users may experience service disruptions while work is in progress.

We will share an update here once maintenance is complete. Thank you for your continued patience and understanding.
Apr 14, 2026 - 09:49 CEST
Scheduled - We will be using this time to perform the necessary maintenance.

During this maintenance period, users may experience disruption in services.
Once maintenance is completed we will provide the information here.

We appreciate your patience and understanding.

Regards Scalepoint
Mar 13, 2026 - 15:42 CET
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Apr 15, 2026

Unresolved incident: Some users are experiencing delays with emails from Scalepoint systems.

Apr 14, 2026
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage