Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.
Scalepoint support phonelines will be closed between 11:00am and 16:00pm. ClaimShop End-users and Service Partners will be guided to send an email or call on monday (22nd of june).
We look forward to supporting you from Monday.
Incident hotline remains available along with our request via Service Portal. Posted on
Jun 10, 2026 - 14:15 CEST
Resolved -
This incident has been resolved.
Jun 12, 15:13 CEST
Monitoring -
A fix has been implemented, we are monitoring results.
Jun 12, 13:40 CEST
Investigating -
Some of our claimshandlers are unable to complete work in Settlement Tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Jun 12, 13:29 CEST
Resolved -
The incident has been resolved.
Jun 3, 09:11 CEST
Monitoring -
A fix has been implemented and we are monitoring situation.
Jun 3, 08:27 CEST
Investigating -
Some of our users are currently experiencing working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Jun 3, 07:59 CEST