Scalepoint Technologies Status Page
All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
AI Cost Control Operational
Analytics Operational
Calculation Operational
Catalogue Operational
Communication Operational
Customer Feedback Operational
Eco-system Operational
eVoucher Operational
Fraud Alert Operational
Loss Registration Operational
Machine Learning (add-on AI Cost Control) Operational
Integrations Operational
Price Engine Operational
Repair & Valuation Operational
Replacement Operational
Settlement Operational
Shop Operational
System Management Operational
User & Access Management Operational
CORE Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
Analytics Operational
Automation Engine Operational
ClaimShop integration (ECO add-on) Operational
Connector API Operational
Communication Operational
CPR integration (ECO add-on) Operational
EDI Subrogation (ECO add-on) Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Offer & Invoice Validation Operational
Online Claim Notification Operational
Participant & Service Management Operational
Payment & Reserve Operational
Policy Validation Operational
Process Engine Operational
Simulation Operational
Subrogation Operational
Supplier portal Operational
Work Management Operational
HUB - Health Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Motor Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
BIlinfo (ECO add-on) Operational
CABAS (ECO add-on) Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Property Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
Catalogue Designer Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Material Supplier (ECO add-on) Operational
Mediconnect (ECO add-on) Operational
MEPS (ECO add-on) Operational
Mobile App Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Sigma (ECO add-on) Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - All Systems - Server Maintenance Sep 23, 2023 22:00 - Sep 24, 2023 06:00 CEST
We will be undergoing scheduled maintenance during this time.
Posted on Sep 20, 2023 - 14:31 CEST
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
Sep 23, 2023
Schedule maintenance - ClaimShop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:01 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 20, 14:30 CEST
Sep 22, 2023
ClaimShop Settlement Tool is inaccessible
Resolved - This incident has been resolved.
Sep 22, 15:51 CEST
Monitoring - A hotfix has been implemented for this issue, and the jump from your core system to Settlement has been verified to be functioning once again.

Should you still experience being redirected to an error message, instead of Settlement login page, please reach out to Scalepoint Service Desk.
Sep 22, 13:46 CEST
Update - We are still investigating issue. There seem to only be an issue in jumps from core system to Settlement.

If claim handlers use a browser, like Google Chrome or Microsoft Edge, they will gain access to Settlement as expected.
Sep 22, 08:44 CEST
Investigating - We are currently being informed that some tenants are having issues accessing ClaimShop Settlement.

What does this mean?
Affected Claim handlers and end-users are unable to complete work and gain access to their settlement.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Sep 22, 08:17 CEST
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Scheduled Maintenance - HUB Motor, AI Cost Control and Statistics
Completed - The scheduled maintenance has been completed.
Sep 17, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 13, 14:20 CEST
Sep 16, 2023
Schedule maintenance - ClaimShop Shop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 13, 14:19 CEST
Sep 15, 2023
Scheduled Maintenance - all stage/test/sandbox
Completed - The scheduled maintenance has been completed.
Sep 15, 01:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 13, 14:21 CEST
Sep 14, 2023
Search function is not working
Resolved - We finally found the root cause of the issue. There was a local issue with indexing of a certain set of cases, which caused issues for all service partners (craftspeople) searching for cases across multiple insurance companies. Individual companies would not have felt the effect of this search issue.

Once indexing issue was resolved, searches done by service partners worked again.
Sep 14, 10:53 CEST
Monitoring - A fix has been introduced and search function is working as normal. We are monitoring situation for now
Sep 14, 08:44 CEST
Investigating - It seems the search function on CORE & HUB isn't working this morning. It is possible to access cases and work with these as normal, but attempting to lookup a case number or address in the case-overview doesn't give any results.

We are investigating issue with highest priority!
Sep 14, 08:12 CEST
Sep 13, 2023
Issues when adding, downloading or opening files.
Resolved - We are closing this incident, as we see stabile performance when opening, adding and downloading files.

Please reach out to Service Desk, if you are still experiencing issues when opening, adding and downloading files.
Sep 13, 10:21 CEST
Update - We are continuing to monitor for any further issues.
Sep 13, 09:48 CEST
Monitoring - A fix has been implemented, and adding, opening and downloading files are once again functional.
We are monitoring the fix, and will update the status within the next 30 minutes.
Sep 13, 09:47 CEST
Investigating - We are currently experiencing issues when adding, downloading and opening files in Core and HUB.
We are investigating this issue.
Sep 13, 09:35 CEST
Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

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