Scalepoint Technologies Status Page
All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
AI Cost Control Operational
Analytics Operational
Calculation Operational
Catalogue Operational
Communication Operational
Customer Feedback Operational
Eco-system Operational
eVoucher Operational
Fraud Alert Operational
Loss Registration Operational
Machine Learning (add-on AI Cost Control) Operational
Integrations Operational
Price Engine Operational
Repair & Valuation Operational
Replacement Operational
Settlement Operational
Shop Operational
System Management Operational
User & Access Management Operational
CORE Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
Analytics Operational
Automation Engine Operational
ClaimShop integration (ECO add-on) Operational
Connector API Operational
Communication Operational
CPR integration (ECO add-on) Operational
EDI Subrogation (ECO add-on) Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Offer & Invoice Validation Operational
Online Claim Notification Operational
Participant & Service Management Operational
Payment & Reserve Operational
Policy Validation Operational
Process Engine Operational
Simulation Operational
Subrogation Operational
Supplier portal Operational
Work Management Operational
HUB - Health Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Motor Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
BIlinfo (ECO add-on) Operational
CABAS (ECO add-on) Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Property Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
Catalogue Designer Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Material Supplier (ECO add-on) Operational
Mediconnect (ECO add-on) Operational
MEPS (ECO add-on) Operational
Mobile App Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Sigma (ECO add-on) Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Schedule maintenance - ClaimShop - Server Maintenance Feb 23, 2024 21:00 - Feb 24, 2024 05:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Feb 22, 2024 - 08:32 CET
JIRA and JSM update Feb 24, 2024 06:00 - Feb 26, 2024 06:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Feb 22, 2024 - 17:37 CET
Scheduled Maintenance - CORE & HUB - Server Maintenance Feb 24, 2024 21:00 - Feb 25, 2024 05:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Feb 22, 2024 - 08:33 CET
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 00:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:00 CET
Scheduled - Disaster recovery test, system might be unavailable i short periode of time
Feb 19, 08:54 CET
Feb 20, 2024
Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 13, 10:18 CET
Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time for sandbox environments.
Feb 13, 09:43 CET
Feb 16, 2024
Completed - The scheduled maintenance has been completed.
Feb 16, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 13, 10:11 CET
Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:01 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 12, 09:25 CET
Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Resolved - All work has been completed and all emails have been flowing as expected since.

To be clear, all customers who received email informing them they have "30 days to access case and settle account before case is closed" have already been settled and customers with money remaining on accounts have been reimbursed.

Unfortunately the confirmation email of this reimbursment have not been sent to customers and we are unable to do.
No further actions are needed from any end-users/customer affected.

Incident is resolved.

Feb 12, 17:07 CET
Monitoring - A fix has been introduced that allow emails to flow again.

There is still some work to be done, in regards to the bug and affected cases here. We expect and will close this incident when it has been handled. Untill then we will continue to monitor the flow of emails from Settlement application.

Feb 12, 15:43 CET
Update - Issue have been identified.
A bug has unfortunately been introduced which meant a huge amount of old cases had emails resent, informing users they have "30 days to access case before case is closed".

All cases affected, have already been settled and customers have been reimbursed. To clarify: no further action needed from end-users/customer.

The amount of emails Scalepoint attempted to send was so huge, that emails were blocked at third party supplier.

We are currently working towards a solution to avoid any further of above mentioned emails from being sent, whilst also releasing any current emails that have been stopped by mistake.

Feb 12, 12:10 CET
Identified - We have identified the issue and are working towards a resolution.
Feb 12, 10:54 CET
Investigating - It seems emails sent from Settlement are being blocked by an external provider and hence not being recieved at the recipient as of yet.

We are investigating the issue and working towards resending all emails. Updates will follow as soon as we have more details to share.

Feb 12, 09:41 CET
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.