Scalepoint Technologies Status Page
Files can't be opened /downloaded from the claims.
Investigating - We are currently investigating this issue.
Apr 11, 21:31 CEST

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems has performed. If you experience any interruptions on Scalepoint systems please call us on our incident number +45 71 99 37 37

EasyClaims - Property Degraded Performance
EasyClaims - Property Degraded Performance
EasyClaims - Property Audit Operational
EasyClaims Go - Mobile App Operational
EasyClaims - Health Degraded Performance
EasyClaims - Health Degraded Performance
EasyClaims - Health Audit Operational
EasyClaims - Motor Operational
EasyClaims - Motor Refer Operational
EasyClaims - Motor Leasing Operational
EasyClaims - Motor Audit Operational
EasyClaims - Motor Glass Audit Operational
EasyClaims - Motor Repair Journey Operational
ClaimShop - Settlement Operational
ClaimShop - Settlement tool Operational
ClaimShop - Repair & Valuation Operational
ClaimShop - SelfService Operational
ClaimShop - Audit Operational
ClaimShop - Shop Operational
ClaimShop - Customer Shop Operational
ClaimShop - eVoucher Operational
Statistics Operational
EasyClaims - Motor Statistics Operational
EasyClaims - Property Statistics Operational
EasyClaims - Health Statistics Operational
ClaimShop - Statistics Operational
Communication Designer Operational
Scalepoint ID Operational
Test Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
EasyClaims - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021
Scalepoint systems inaccessible
Resolved - We have been up and operational since this afternoon. There is a continuous investigation with our network provider how this could happen. We apologize for the inconvenience.

Have a great day
Scalepoint Incident Management Team
Apr 11, 19:26 CEST
Update - We will continue monitoring and give you an update later. Systems are operational.
Apr 11, 14:04 CEST
Monitoring - We are slowly getting back up with everything, we will keep monitoring and make sure all backservices is running.
Apr 11, 12:48 CEST
Identified - Our network provider had a severe outage, we are working hard to get our servers back online.
Apr 11, 10:52 CEST
Investigating - We are currently investigating
Apr 11, 10:11 CEST
Apr 10, 2021
Scheduled Maintenance - EasyClaims
Completed - The scheduled maintenance has been completed.
Apr 10, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 CEST
Scheduled - Dear customer

We will be using this time to perform the necessary maintenance and may be periodically unavailable during this period. During this maintenance period, users can experience the application is inaccessible.

We appreciate your patience and understanding.

Regards Scalepoint
Apr 7, 09:32 CEST
Apr 9, 2021
Apr 8, 2021

No incidents reported.

Apr 7, 2021
EasyClaims inaccessible
Resolved - We have not seen any further issues in EasyClaims, we see this as resolved. Please contact us if similar happens again.

Have a great day
Scalepoint Incident Management Team
Apr 7, 18:48 CEST
Update - EasyClaims have not experienced any further issues. We are still monitoring and investigating why this happened.
Apr 7, 15:01 CEST
Monitoring - EasyClaims is back up but we keep a close eye on performance. There will be an update again at 15.00
Apr 7, 14:19 CEST
Investigating - We are currently investigating this issue.
Apr 7, 14:00 CEST
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021
ClaimShop - Settlement Tool - SelfService
Resolved - SelfService is back and working again. We apologize for any inconvenience caused and thank you for your patience.
Mar 29, 11:30 CEST
Investigating - We are currently investigating an issue with SelfService.
Mar 29, 11:11 CEST
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