Scalepoint Status Page

All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
Automation Engine Operational
Communication Operational
Vouchers Operational
Repair & Valuation Operational
Settlement Tool Operational
Shop Operational
ClaimsCORE and HUB Operational
All (Entire system affected) Operational
Automation Engine Operational
Communication Operational
HUB Motor Operational
HUB Health Operational
HUB Property Operational
Mobile App (Scalepoint HUB Property) Operational
Business Intelligence Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Schedule maintenance - All Sandbox Systems - Server Maintenance Apr 16, 2026 21:00 - Apr 17, 2026 05:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 2026 - 14:55 CEST

Schedule maintenance - ClaimShop - Server Maintenance Apr 17, 2026 21:00 - Apr 18, 2026 05:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 2026 - 14:56 CEST

Scheduled Maintenance - ClaimShop and ClaimsCORE & HUB Apr 18, 2026 07:00-18:00 CEST

We will be using this time to perform the necessary maintenance.

During this maintenance period, users may experience disruption in services.
Once maintenance is completed we will provide the information here.

We appreciate your patience and understanding.

Regards Scalepoint
Posted on Mar 13, 2026 - 15:42 CET

Scheduled Maintenance - HUB Motor, AI Cost Control - Server Maintenance Apr 18, 2026 21:00 - Apr 19, 2026 05:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 2026 - 14:58 CEST

Scheduled Maintenance - CORE & HUB - Server Maintenance Apr 24, 2026 21:00 - Apr 25, 2026 05:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 2026 - 14:59 CEST

Schedule maintenance - All Systems Shared Modules - Server Maintenance Apr 25, 2026 21:00 - Apr 26, 2026 05:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 2026 - 14:59 CEST
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Apr 13, 2026

No incidents reported today.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
Degraded performance - Settlement Tool (ClaimShop)
Resolved - This incident has been resolved.
Mar 30, 14:16 CEST
Update - Some users may still experience issues. We are working to resolve issues for a while yet.
Mar 30, 13:47 CEST
Update - Issue looks to be resolved. We continue to monitor whilst we are investigating root cause.
Mar 30, 13:44 CEST
Monitoring - A fix has been implemented. We are monitoring results.
Mar 30, 13:31 CEST
Investigating - Some of our users are currently experiencing issues with degraded performance in ClaimShop.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Mar 30, 13:30 CEST
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