Scalepoint Technologies Status

All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed. If you experience any interruptions on Scalepoint systems please call us on our incident number +45 71 99 37 37

EasyClaims - Property Operational

EasyClaims - Property Audit Operational

EasyClaims Go - Mobile App Operational

EasyClaims - Health Operational

EasyClaims - Health Audit Operational

EasyClaims - Motor Operational

EasyClaims - Motor Refer Operational

EasyClaims - Motor Leasing Operational

EasyClaims - Motor Audit Operational

EasyClaims - Motor Glass Audit Operational

EasyClaims - Motor Repair Journey Operational

ClaimShop - Settlement Operational

ClaimShop - Settlement tool Operational

ClaimShop - Repair & Valuation Operational

ClaimShop - SelfService Operational

ClaimShop - Audit Operational

ClaimShop - Shop Operational

ClaimShop - Customer Shop Operational

ClaimShop - eVoucher Operational

Statistics Operational

EasyClaims - Motor Statistics Operational

EasyClaims - Property Statistics Operational

EasyClaims - Health Statistics Operational

ClaimShop - Statistics Operational

Communication Designer Operational

Scalepoint ID Operational

Test Environments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Schedule maintenance - ClaimShop Jun 19, 22:00 - Jun 20, 06:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Jun 16, 20:51 CEST

System Metrics Month Week Day

EasyClaims - Average response time

Fetching

ClaimShop - Average response time

Fetching

Past Incidents

Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

EasyClaims Audit - Degraded performances

Resolved - We have not seen any further issues with Audit, we see this as resolved. Please contact us if you have any further questions.

Have a great day
Scalepoint Incident Management Team
Jun 16, 09:29 CEST

Monitoring - We have now implemented a fix and all Audit services are now running as expected.
We are monitoring the results and will give you an update again tomorrow morning.
Jun 15, 16:01 CEST

Investigating - Unfortunately, we are still seeing interruptions in our Audit services.
Customers can experience that processes are not running as expected
Jun 15, 13:24 CEST

Jun 15, 2021

EasyClaims Audit - Degraded performances

Resolved - Audit is now stable again - The Process Designer and the Document Assignment services are up and running.

Be aware, that some customers can still experience that some reports are still waiting to be processed.
Unfortunately, we cannot guarantee that we are able to re-process all affected ones, and manual work can be necessary.
We are working on a full overview of all affected reports and will after 4 pm re-process all as possible.
Jun 15, 10:57 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 08:12 CEST

Update - We are continuing to investigate this issue.
Jun 14, 15:48 CEST

Investigating - We are currently investigating this issue.
Jun 14, 14:22 CEST

Jun 14, 2021

Jun 13, 2021

Scheduled Maintenance - EasyClaims Motor, Audit and Statistics

Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:01 CEST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 10, 09:59 CEST

Jun 12, 2021

Jun 11, 2021

No incidents reported.

Jun 10, 2021

Scheduled Maintenance - All systems

Completed - The scheduled maintenance has been completed.
Jun 10, 23:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 CEST

Scheduled - Dear customer

We will be using this time to perform the necessary maintenance and may be periodically unavailable during this period. During this maintenance period, users can experience the application is inaccessible.

We appreciate your patience and understanding.

Regards Scalepoint
Jun 7, 14:33 CEST

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.