Identified - We have identified the cause of the issue affecting service partner access to claims in HUB Property. A fix is being worked on now, and we will provide a further update once it has been deployed or we have more information
Jun 26, 2026 - 14:59 CEST
Investigating - We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim.
We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.
Jun 26, 2026 - 11:35 CEST
Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.
Completed -
The scheduled maintenance has been completed.
Jun 19, 16:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 11:00 CEST
Scheduled -
Scalepoint support phonelines will be closed between 11:00am and 16:00pm. ClaimShop End-users and Service Partners will be guided to send an email or call on monday (22nd of june).
We look forward to supporting you from Monday.
Incident hotline remains available along with our request via Service Portal.
Jun 10, 14:15 CEST
Resolved -
This incident has been resolved.
Jun 12, 15:13 CEST
Monitoring -
A fix has been implemented, we are monitoring results.
Jun 12, 13:40 CEST
Investigating -
Some of our claimshandlers are unable to complete work in Settlement Tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Jun 12, 13:29 CEST