Scalepoint Technologies Status Page
All Systems Operational

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Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
All (Entire system affected) Operational
AI Cost Control Operational
Analytics Operational
Calculation Operational
Catalogue Operational
Communication Operational
Customer Feedback Operational
Eco-system Operational
eVoucher Operational
Fraud Alert Operational
Loss Registration Operational
Machine Learning (add-on AI Cost Control) Operational
Integrations Operational
Price Engine Operational
Repair & Valuation Operational
Replacement Operational
Settlement Operational
Shop Operational
System Management Operational
User & Access Management Operational
CORE Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
Analytics Operational
Automation Engine Operational
ClaimShop integration (ECO add-on) Operational
Connector API Operational
Communication Operational
CPR integration (ECO add-on) Operational
EDI Subrogation (ECO add-on) Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Offer & Invoice Validation Operational
Online Claim Notification Operational
Participant & Service Management Operational
Payment & Reserve Operational
Policy Validation Operational
Process Engine Operational
Simulation Operational
Subrogation Operational
Supplier portal Operational
Work Management Operational
HUB - Health Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Motor Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
BIlinfo (ECO add-on) Operational
CABAS (ECO add-on) Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Property Operational
All (Entire system affected) Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
Catalogue Designer Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Material Supplier (ECO add-on) Operational
Mediconnect (ECO add-on) Operational
MEPS (ECO add-on) Operational
Mobile App Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Sigma (ECO add-on) Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sql maintenance Oct 10, 2024 21:00-23:00 CEST
Sql maintenance
Posted on Oct 07, 2024 - 14:15 CEST
Disaster recovery test Oct 15, 2024 21:00-23:00 CEST
Disaster recovery test
Posted on Oct 02, 2024 - 15:15 CEST
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024
Sql maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 CEST
Scheduled - All system will be inaccessible
Oct 2, 15:12 CEST
Oct 5, 2024
Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Disaster recovery test
Completed - The scheduled maintenance has been completed.
Oct 1, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:00 CEST
Scheduled - Disaster recovery test , systems we be momentary unavailable
Apr 15, 08:55 CEST
Scheduled Maintenance - All Systems - Network maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 3, 11:33 CEST
Sep 30, 2024
Sep 29, 2024
Schedule maintenance - ClaimShop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 25, 13:24 CEST
Sep 28, 2024
Scheduled Maintenance - CORE & HUB - Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 25, 13:23 CEST
Sep 27, 2024
Sep 26, 2024
Columns are not sorting correctly on UI
Resolved - We have identified the issue and will be closing the bug when able. We apologise for any inconvenice this issue may have brought.

No further updates on this incident is expected and CORE and HUB systems run as expected.
Sep 26, 15:11 CEST
Update - We are currently finalizing a solution and anticipate a release by this evening, barring any unforeseen issues.

The operational performance of the CORE & HUB system remains stable and is functioning at normal capacity. We regret any inconvenience users may have encountered with column sorting today and appreciate your understanding.
Sep 26, 10:47 CEST
Identified - The issue has been identified and we are working towards a fix.
Sep 26, 08:32 CEST
Investigating - We have identified an issue with columns on claim indexes when sorting in ascending or descending order is not working correctly.

Search functionality is still working and claims can be accessed without issue.

We are investigating the issue with columns.
Sep 26, 07:54 CEST
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