Scalepoint Status Page
Maintenance work on all application
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 2025 - 08:00 CET
Scheduled - Maintenance work on all application , all application will be unavailable
Jan 18, 2025 08:00 - Jan 19, 2025 21:00 CET

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Under Maintenance
All (Entire system affected) Under Maintenance
AI Cost Control Under Maintenance
Analytics Under Maintenance
Calculation Under Maintenance
Catalogue Under Maintenance
Communication Under Maintenance
Customer Feedback Under Maintenance
Eco-system Under Maintenance
eVoucher Under Maintenance
Fraud Alert Under Maintenance
Loss Registration Under Maintenance
Machine Learning (add-on AI Cost Control) Under Maintenance
Integrations Under Maintenance
Price Engine Under Maintenance
Repair & Valuation Under Maintenance
Replacement Under Maintenance
Settlement Under Maintenance
Shop Under Maintenance
System Management Under Maintenance
User & Access Management Under Maintenance
CORE Under Maintenance
All (Entire system affected) Under Maintenance
Access Management & System Settings Under Maintenance
Analytics Under Maintenance
Automation Engine Under Maintenance
ClaimShop integration (ECO add-on) Under Maintenance
Connector API Under Maintenance
Communication Under Maintenance
CPR integration (ECO add-on) Under Maintenance
EDI Subrogation (ECO add-on) Under Maintenance
File & Log Management Under Maintenance
FORSI (ECO add-on) Under Maintenance
F&P attest (ECO add-on) Under Maintenance
Journey Launch Under Maintenance
Major Events Under Maintenance
Mediconnect (ECO add-on) Under Maintenance
My Claim Under Maintenance
NemHandel (ECO add-on) Under Maintenance
Offer & Invoice Validation Under Maintenance
Online Claim Notification Under Maintenance
Participant & Service Management Under Maintenance
Payment & Reserve Under Maintenance
Policy Validation Under Maintenance
Process Engine Under Maintenance
Simulation Under Maintenance
Subrogation Under Maintenance
Supplier portal Under Maintenance
Work Management Under Maintenance
HUB - Health Under Maintenance
All (Entire system affected) Under Maintenance
Access Management & System Settings Under Maintenance
AI Cost Control Under Maintenance
Analytics Under Maintenance
ClaimShop integration (ECO add-on) Under Maintenance
Communication Under Maintenance
Communication Designer Under Maintenance
Connector API Under Maintenance
CPR integration (ECO add-on) Under Maintenance
Customer Feedback Under Maintenance
File & Log Management Under Maintenance
F&P attest (ECO add-on) Under Maintenance
Journey Launch Under Maintenance
Machine Learning (add-on AI Cost Control) Under Maintenance
Major Events Under Maintenance
Mediconnect (ECO add-on) Under Maintenance
My Claim Under Maintenance
NemHandel (ECO add-on) Under Maintenance
Network Management Under Maintenance
Offer & Invoice Validation Under Maintenance
Participant & Service Management Under Maintenance
Payment & Reserves Under Maintenance
Process Engine Under Maintenance
Referral Engine Under Maintenance
Service & Task Management Under Maintenance
Simulation Under Maintenance
Sparepart Saver (add-on AI Cost Control) Under Maintenance
Subrogation Under Maintenance
Supplier Management Under Maintenance
Supplier Portal Under Maintenance
Work Management Under Maintenance
HUB - Motor Under Maintenance
All (Entire system affected) Under Maintenance
Access Management & System Settings Under Maintenance
AI Cost Control Under Maintenance
Analytics Under Maintenance
BIlinfo (ECO add-on) Under Maintenance
CABAS (ECO add-on) Under Maintenance
ClaimShop integration (ECO add-on) Under Maintenance
Communication Under Maintenance
Communication Designer Under Maintenance
Connector API Under Maintenance
CPR integration (ECO add-on) Under Maintenance
Customer Feedback Under Maintenance
File & Log Management Under Maintenance
FORSI (ECO add-on) Under Maintenance
F&P attest (ECO add-on) Under Maintenance
Journey Launch Under Maintenance
Machine Learning (add-on AI Cost Control) Under Maintenance
Major Events Under Maintenance
Mediconnect (ECO add-on) Under Maintenance
My Claim Under Maintenance
NemHandel (ECO add-on) Under Maintenance
Network Management Under Maintenance
Offer & Invoice Validation Under Maintenance
Participant & Service Management Under Maintenance
Payment & Reserves Under Maintenance
Process Engine Under Maintenance
Referral Engine Under Maintenance
Service & Task Management Under Maintenance
Simulation Under Maintenance
Sparepart Saver (add-on AI Cost Control) Under Maintenance
Subrogation Under Maintenance
Supplier Management Under Maintenance
Supplier Portal Under Maintenance
Work Management Under Maintenance
HUB - Property Under Maintenance
All (Entire system affected) Under Maintenance
Access Management & System Settings Under Maintenance
AI Cost Control Under Maintenance
Analytics Under Maintenance
Catalogue Designer Under Maintenance
ClaimShop integration (ECO add-on) Under Maintenance
Communication Under Maintenance
Communication Designer Under Maintenance
Connector API Under Maintenance
CPR integration (ECO add-on) Under Maintenance
Customer Feedback Under Maintenance
File & Log Management Under Maintenance
F&P attest (ECO add-on) Under Maintenance
Journey Launch Under Maintenance
Machine Learning (add-on AI Cost Control) Under Maintenance
Major Events Under Maintenance
Material Supplier (ECO add-on) Under Maintenance
Mediconnect (ECO add-on) Under Maintenance
MEPS (ECO add-on) Under Maintenance
Mobile App Under Maintenance
My Claim Under Maintenance
NemHandel (ECO add-on) Under Maintenance
Network Management Under Maintenance
Offer & Invoice Validation Under Maintenance
Participant & Service Management Under Maintenance
Payment & Reserves Under Maintenance
Process Engine Under Maintenance
Referral Engine Under Maintenance
Service & Task Management Under Maintenance
Sigma (ECO add-on) Under Maintenance
Simulation Under Maintenance
Sparepart Saver (add-on AI Cost Control) Under Maintenance
Subrogation Under Maintenance
Supplier Management Under Maintenance
Supplier Portal Under Maintenance
Work Management Under Maintenance
Sandbox Under Maintenance
Scalepoint Service Portal Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
Jan 18, 2025

Unresolved incident: Maintenance work on all application.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
Scheduled Maintenance - All Systems - Network maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 13, 12:32 CET
Jan 14, 2025

No incidents reported.

Jan 13, 2025
Scheduled Maintenance - HUB Motor, AI Cost Control
Completed - The scheduled maintenance has been completed.
Jan 13, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 8, 12:11 CET
Jan 12, 2025
Scheduled Maintenance - All Systems - Network maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 10, 21:46 CET
Jan 11, 2025
Schedule maintenance - ClaimShop Shop - Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 8, 12:09 CET
Jan 10, 2025
Schedule maintenance - All Sandbox Systems - Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 8, 12:11 CET
SQL Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:01 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 7, 09:12 CET
Jan 9, 2025
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025
Various systems are inaccessible and degraded performance
Resolved - We consider this incident as resolved as all systems are live again.
Jan 5, 16:41 CET
Monitoring - ClaimShop is back and we are monitoring situation.
Jan 5, 15:31 CET
Update - Performance for CORE & HUB is back to normal, whilst sandbox is still seeing partial outages.

ClaimShop is still Out of service, which we expect to resolve in a short while.
Jan 5, 15:15 CET
Identified - An update to network hardware caused unforeseen problems, that where unresolved within the scheduled service window this weekend. This has unfortunately caused various issues for systems that we are still working to resolve.

Currently status is
- CORE & HUB, user may experience degraded performance.
- CORE & HUB Sandbox is Out of Service.
- ClaimShop, is Out of Service

Work is ongoing and currently expectation is majority of issues should be resolved around 12:00.
Jan 5, 09:23 CET
Network maintenance
Completed - The scheduled maintenance has been completed.
Jan 5, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 21:00 CET
Scheduled - Network maintenance , There should not be any interruptions
Dec 19, 11:18 CET
Jan 4, 2025
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