Scalepoint Technologies Status

All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

EasyClaims - Property Operational

EasyClaims - Property Audit Operational

EasyClaims Go - Mobile App Operational

EasyClaims - Health Operational

EasyClaims - Health Audit Operational

EasyClaims - Motor Operational

EasyClaims - Motor Refer Operational

EasyClaims - Motor Leasing Operational

EasyClaims - Motor Audit Operational

EasyClaims - Motor Glass Audit Operational

EasyClaims - Motor Repair Journey Operational

ClaimShop - Settlement Operational

ClaimShop - Settlement tool Operational

ClaimShop - Repair & Valuation Operational

ClaimShop - SelfService Operational

ClaimShop - Audit Operational

ClaimShop - Shop Operational

ClaimShop - Customer Shop Operational

ClaimShop - eVoucher Operational

Statistics Operational

EasyClaims - Motor Statistics Operational

EasyClaims - Property Statistics Operational

EasyClaims - Health Statistics Operational

ClaimShop - Statistics Operational

Communication Designer Operational

Scalepoint ID Operational

Test Environments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Network Maintenance Dec 12, 18:00-22:00 CET

We will be undergoing scheduled maintenance during this time.
Posted on Dec 7, 11:02 CET

System Metrics Month Week Day

EasyClaims - Average response time

Fetching

ClaimShop - Average response time

Fetching

Past Incidents

Dec 8, 2021

No incidents reported today.

Dec 7, 2021

Scheduled Maintenance - All Systems - Server Maintenance

Completed - The scheduled maintenance has been completed.
Dec 7, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:00 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 1, 15:57 CET

Dec 6, 2021

ECC Claimshop connection issues

Resolved - This incident has been resolved.
Dec 6, 14:06 CET

Investigating - We are currently seeing issues with ECC Claimshop and some users may experience the system is slow/unavailable. We have eyes on the issue and will give a new status no later than 14.00.
Dec 6, 13:09 CET

Schedule maintenance - ClaimShop Shop - Server Maintenance

Completed - The scheduled maintenance has been completed.
Dec 6, 02:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:00 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 3, 10:21 CET

Dec 5, 2021

Schedule maintenance - ClaimShop - Server Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:00 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 29, 09:03 CET

Dec 4, 2021

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Resolved - A fix has been implemented and login through Scalepooint ID works again. Make sure to close all sessions before new login attempt.
Dec 2, 09:22 CET

Identified - We believe to have identified the issue, and we are doing some testing. We will keep you updated with the results as soon as we get them.
Dec 2, 09:05 CET

Investigating - Hi all. We're currently seeing issues when trying to login to Easyclaims. We have all hands on deck and will give an update as soon as we have any news.
Dec 2, 08:04 CET

Dec 1, 2021

No incidents reported.

Nov 30, 2021

Customers can experience issues when ordering and claiming Elkjøp & Elgiganten eVouchers

Resolved - Issue has been resolved.
Nov 30, 15:13 CET

Monitoring - We have been told issue has been resolved with our external partner and are monitoring the results.
Nov 30, 13:40 CET

Identified - Issue is located with our external partner. We are following developments on the issue closely.
Nov 30, 11:26 CET

Users can experience delays with emails and SMS

Resolved - Incident has been solved and all affected emails have been resent.
Nov 30, 09:29 CET

Identified - A fix has been implemented. We are currently working on sending all missing messages again.
Nov 29, 14:53 CET

Investigating - We are seeing interruptions with email and sms deliveries. We are investigating the issue.
Nov 29, 14:20 CET

Scheduled Maintenance - All Systems - Server Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:02 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 24, 15:45 CET

Nov 29, 2021

Nov 28, 2021

Storage firmware update on production

Completed - The scheduled maintenance has been completed.
Nov 28, 14:35 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 12:35 CET

Scheduled - We will be performing storage firmware update on production , this should not affect production
Nov 11, 12:38 CET

Scheduled Maintenance - EasyClaims Property and Health

Completed - The scheduled maintenance has been completed.
Nov 28, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 25, 08:52 CET

Nov 27, 2021

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.