Scalepoint Technologies Status Page
All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

EasyClaims - Property Operational
EasyClaims - Property Operational
EasyClaims - Property Audit Operational
EasyClaims Go - Mobile App Operational
EasyClaims - Health Operational
EasyClaims - Health Operational
EasyClaims - Health Audit Operational
EasyClaims - Motor Operational
EasyClaims - Motor Refer Operational
EasyClaims - Motor Leasing Operational
EasyClaims - Motor Audit Operational
EasyClaims - Motor Glass Audit Operational
EasyClaims - Motor Repair Journey Operational
ClaimShop - Settlement Operational
ClaimShop - Settlement tool Operational
ClaimShop - Repair & Valuation Operational
ClaimShop - SelfService Operational
ClaimShop - Audit Operational
ClaimShop - Shop Operational
ClaimShop - Customer Shop Operational
ClaimShop - eVoucher Operational
Statistics Operational
EasyClaims - Motor Statistics Operational
EasyClaims - Property Statistics Operational
EasyClaims - Health Statistics Operational
ClaimShop - Statistics Operational
Communication Designer Operational
Scalepoint ID Operational
Test Environments Operational
Scalepoint Service Portal - Jira Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - EasyClaims May 19, 22:00 - May 20, 06:00 CEST
Dear Customer

We will be using this time to perform the necessary maintenance and may be periodically unavailable during this period. During this maintenance period, users can experience the application is inaccessible.

We appreciate your patience and understanding.

Regards Scalepoint

Posted on May 11, 07:03 CEST
Scheduled Maintenance - EasyClaims May 22, 21:00 - May 23, 05:00 CEST
Dear Customer

We will be using this time to perform the necessary maintenance and may be periodically unavailable during this period. During this maintenance period, users can experience the application is inaccessible.

We appreciate your patience and understanding.

Regards Scalepoint

Posted on May 11, 11:13 CEST
EasyClaims - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022
Resolved - This incident has been resolved.
May 17, 07:55 CEST
Investigating - Penneo is currently investigating the issue.
May 16, 14:48 CEST
May 16, 2022
May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
May 9, 10:51 CEST
Scheduled - Disaster recovery test, all Scalepoint services will be down
May 9, 09:46 CEST
May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 10, 08:56 CEST
May 13, 2022
May 12, 2022
Resolved - This is now solved and templates are back again.
May 12, 13:00 CEST
Investigating - We are once again seeing issues with templates not always loading correctly. We are looking into it and will give an update as soon as possible.
May 12, 12:45 CEST
Resolved - This is now solved, and templates are loading again.
May 12, 10:33 CEST
Investigating - We are seeing issues with templates not always loading correctly. We are looking into it and will give an update as soon as possible.
May 12, 09:59 CEST
May 11, 2022
Resolved - We're out of the woods! Files/documents can once again be added/opened on claims.
May 11, 09:19 CEST
Investigating - We're seeing issues when trying to add and open files/documents in EasyClaims. We are on it and will try solve it as soon as possible. A new status will be given no later than 10.00.
May 11, 09:10 CEST
May 10, 2022
Resolved - We are happy to confirm that this incident has been resolved.

Users of the EasyClaims system can access the system again and continue to work.

May 10, 12:48 CEST
Monitoring - It seems EasyClaims is once again accessible. We will continue to monitor the situation before resolving this incident.
May 10, 12:21 CEST
Investigating - We are currently experiencing issues accessing EasyClaims.
May 10, 11:58 CEST
May 9, 2022

No incidents reported.

May 8, 2022
Completed - The scheduled maintenance has been completed.
May 8, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 4, 10:22 CEST
May 7, 2022
May 6, 2022

No incidents reported.

May 5, 2022
Completed - The scheduled maintenance has been completed.
May 5, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:01 CEST
Scheduled - Dear Customer

We will be using this time to perform the necessary maintenance and may be periodically unavailable during this period. During this maintenance period, users can experience the application is inaccessible.

We appreciate your patience and understanding.

Regards Scalepoint

May 2, 15:51 CEST
May 4, 2022
Resolved - This issue should has been resolved.
May 4, 15:47 CEST
Update - We are continuing to work on a fix for this issue.
May 4, 15:46 CEST
Update - We are continuing to work on a fix for this issue.
May 4, 15:41 CEST
Update - We are continuing to work on a fix for this issue.
May 4, 15:15 CEST
Identified - ClaimShop production displays a logo named "Test Mode".

UPDATE: All emails are blocked.

We are working on a fix, and give an update at 16.00 at the latest.

May 4, 15:14 CEST