Scalepoint Technologies Status Page
All Systems Operational

About This Site

Here you can see the current status of all Scalepoint systems and planned maintenance, as well as historical information about how the systems have performed.

ClaimShop Operational
AI Cost Control Operational
Analytics Operational
Calculation Operational
Catalogue Operational
Communication Operational
Customer Feedback Operational
Eco-system Operational
eVoucher Operational
Fraud Alert Operational
Loss Registration Operational
Machine Learning (add-on AI Cost Control) Operational
Integrations Operational
Price Engine Operational
Repair & Valuation Operational
Replacement Operational
Settlement Operational
Shop Operational
System Management Operational
User & Access Management Operational
CORE Operational
CORE Operational
Access Management & System Settings Operational
Analytics Operational
Automation Engine Operational
ClaimShop integration (ECO add-on) Operational
Connector API Operational
Communication Operational
CPR integration (ECO add-on) Operational
EDI Subrogation (ECO add-on) Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Offer & Invoice Validation Operational
Online Claim Notification Operational
Participant & Service Management Operational
Payment & Reserve Operational
Policy Validation Operational
Process Engine Operational
Simulation Operational
Subrogation Operational
Supplier portal Operational
Work Management Operational
HUB - Health Operational
Health Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Motor Operational
Motor Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
BIlinfo (ECO add-on) Operational
CABAS (ECO add-on) Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
FORSI (ECO add-on) Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Mediconnect (ECO add-on) Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
HUB - Property Operational
Property Operational
Access Management & System Settings Operational
AI Cost Control Operational
Analytics Operational
Catalogue Designer Operational
ClaimShop integration (ECO add-on) Operational
Communication Operational
Communication Designer Operational
Connector API Operational
CPR integration (ECO add-on) Operational
Customer Feedback Operational
File & Log Management Operational
F&P attest (ECO add-on) Operational
Journey Launch Operational
Machine Learning (add-on AI Cost Control) Operational
Major Events Operational
Material Supplier (ECO add-on) Operational
Mediconnect (ECO add-on) Operational
MEPS (ECO add-on) Operational
Mobile App Operational
My Claim Operational
NemHandel (ECO add-on) Operational
Network Management Operational
Offer & Invoice Validation Operational
Participant & Service Management Operational
Payment & Reserves Operational
Process Engine Operational
Referral Engine Operational
Service & Task Management Operational
Sigma (ECO add-on) Operational
Simulation Operational
Sparepart Saver (add-on AI Cost Control) Operational
Subrogation Operational
Supplier Management Operational
Supplier Portal Operational
Work Management Operational
Sandbox Operational
Scalepoint Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - JIRA incl Service Portal, Confluence Dec 10, 2022 06:00 - Dec 12, 2022 06:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Dec 07, 2022 - 09:45 CET
Scheduled Maintenance - EasyClaims Dec 10, 2022 22:00 - Dec 11, 2022 06:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Dec 07, 2022 - 16:14 CET
System Metrics Month Week Day
CORE & HUB - Average response time ?
Fetching
ClaimShop - Average response time
Fetching
Past Incidents
Dec 8, 2022
Only relevant for Swiss customers: Unable to complete payment in Shop
Resolved - This incident has been resolved.
Dec 8, 14:19 CET
Monitoring - This is only relevant for Swiss customers.

A fix has been implemented and we are monitoring the results.
Dec 8, 13:05 CET
Identified - This is only relevant for Swiss customers.

We have identified the issue and are working towards implementing a solution.

Next update when solution has been implemented or latest at 13.00 (UTC+1).
Dec 8, 11:41 CET
Investigating - This is only relevant for Swiss customers.

We are currently investigating issues to complete payment in Shop.
Customers will experience not being able to load the page, where payment info has to be input.

We apologize for the inconvenience.
Next update latest at 13.00 (UTC+1).
Dec 8, 11:20 CET
Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Penneo incident - Users will experience a blank/white page when signing a rejected or expired document
Resolved - Penneo reports that this incident has been solved.
Dec 5, 11:33 CET
Identified - Penneo are aware of the white/blank page some users will experience, when trying to sign documents. If the document is rejected/expired/signed, it will show you the white/blank page.
Penneo working on a releasing a fix for this as soon as possible.
Dec 5, 08:29 CET
Dec 4, 2022
Scheduled Maintenance - All Systems - Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:02 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 30, 14:02 CET
Dec 3, 2022
Scheduled Maintenance - All Systems - Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 30, 14:02 CET
Dec 2, 2022
Dec 1, 2022

No incidents reported.

Nov 30, 2022
Penneo Incident: Our SIGN service is experiencing an outage
Resolved - Penneo has resolved the issue.
Nov 30, 13:23 CET
Update - We are continuing to investigate this issue.
Nov 30, 11:11 CET
Update - We are continuing to investigate this issue.
Nov 30, 11:07 CET
Investigating - Penneo is reporting issue with their SIGN service and are investigating the issue.
Nov 30, 10:46 CET
Scalepoint phoneline issue
Resolved - Our external provider has resolved the issue.

This means you can call us on our usual phone lines once again.

Sorry for the inconvenience. Wish you all a nice day!
Nov 30, 10:22 CET
Update - To confirm, we are looking into this with the highest priority in cooperation with our provider.
Nov 30, 09:17 CET
Investigating - We are currently experiencing an issue with phone lines, which we are looking into with our provider with highest priority.
This means that Shop Support and Service Desk might be unavailable.

This also means the Incident line is not working.

Next update latest at 11.00.
Nov 30, 09:12 CET
Nov 29, 2022
TDC SMS ISSUE
Resolved - TDC DK has sent all SMS from the backlog and the incident is resolved.
No further updates.
Nov 29, 15:19 CET
Monitoring - TDC DK has solved the problem.

There is a backlog of messages that have not been, these are being processed by TDC DK and will be sent out.

We will update again, once the backlog have been processed.
Nov 29, 15:01 CET
Identified - TDC DK is working on resolving the issue.

We will update when TDC has resolved the issue.

For ClaimShop:
End-users might not be able to access Shop as they are not receiving their password.
Shop support (Scalepoint) can provide password by e-mail if end-users contact our support team via phone or e-mail.


For CORE & HUB:
End-users may not be able to access MyClaim, as they might not be able to receive password for MyClaim.
Nov 29, 11:55 CET
Update - TDC DK are having problems with their SMS service.
It is not all users with TDC that are affected, but some might be.



For ClaimShop:
End-users might not be able to access Shop as they are not receiving their password.
Shop support (Scalepoint) can provide password by e-mail if end-users contact our support team via phone or e-mail.


For CORE & HUB:
End-users may not be able to access MyClaim, as they might not be able to receive password for MyClaim.


We are keeping an eye on it and will update if the situation escalates.
Nov 29, 09:43 CET
Investigating - TDC DK are having problems with their SMS service.
It is not all users with TDC that are affected, but some might be.
We are keeping an eye on it and will update, if situation escalates.
Nov 29, 09:33 CET
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
We have identified an error with approving valuation excel sheets after the sheets are being imported to Settlement
Resolved - This past Tuesday (22/11) we managed to replace all faulty R&V spreadsheets with new ones and inform tenants of affected claims. Since then we have ensured corrections were made to all categories of R&V sheets to ensure no further issues moving forward. These have all been implemented too and therefore we consider this incident resolved.

However, we may still see faulty sheets being submitted for claims where R&V sheets have been shared with customers before these fixes were in place. Because of this we will run a daily script for the next few weeks ensuring we catch and correct these claims and we will reach out to the individual tenant if such an event occur.
Nov 24, 09:12 CET
Monitoring - A fix has been implemented for the valuation sheet to the jewelry category. We are now working towards making similar corrections to remaining affected sheets.

Furthermore, a manual fix has been applied to affected claims manually, and we will reach out to those affected to make them aware that sheets can now be approved.

As some valuation sheets might still be returned using the faulty sheet, we will run a daily script to pick up on any new affected cases and replace them manually with the corrected sheet and advise any affected users that this has been done so that they know when they can approve the sheets.

We will keep the information here open until all remaining affected sheets have been implemented.
Nov 22, 14:53 CET
Identified - What does this mean?
When a supplier/servicepartner has completed a valuation for a claim, they are sending the valuation sheet for review. The sheets are returned into Settlement where the valued items are imported. Once the valuation sheet is received, a claim handler needs to review the valuation and approve the valued items in order to continue with the review and settlement of the claim.


The current identified issue is isolated to the approval part of the process where the button to approve is greyed out, and therefore claim lines cannot be approved.


The error
We have identified the error to be related to the current excel sheet, more specifically related to the column related to category which is causing issues with Settlement recognizing the correct category in order to approve and implement the claim lines.


What are currently being done to fix the issue?
We are working on a fix to the current sheet which will be replaced with the current one as soon as it has been tested and verified.


Cases that are already imported but cannot be approved (including any new incoming cases until a permanent fix to the current sheet has been implemented) are in the process of being looked into and handled manually by transferring the information from the current broken sheet into a temporary sheet which will allow the claim lines to be both imported and approved. As this is a manual process a delay can be expected from when a valuation sheet has been received and until the sheet has been replaced with a sheet that can be approved in Settlement.


The issue has our highest priority both for a permanent fix and correction of affected cases.


We will provide a new update the latest after 14.00.
Nov 22, 10:29 CET
Penneo incident - Casefiles are taking longer to finalize than expected
Resolved - Penneo has resolved the incident.
Nov 24, 08:30 CET
Update - Penneo are continuing to monitor for any further issues. Quarantined documents are once again being picked up for finalization and Penneo estimates the last documents to be finalized some time tonight (CEST).
Nov 23, 16:00 CET
Monitoring - Penneo has implemented a fix and are monitoring the results.
Nov 23, 13:51 CET
Identified - Peneo has identified the issue and a fix is being implemented.
Nov 23, 13:32 CET
Update - We are continuing to investigate this issue.
Nov 23, 13:31 CET
Update - Penneo continues to investigate the issue. Their investigation points to a problem with a 3rd party provider. The 3rd party provider has been contacted.
Nov 23, 11:26 CET
Update - Penneo are still investigating the issue. Their investigation points to a problem with a 3rd party provider. The 3rd party provider has been contacted and we are currently awaiting next update from Penneo.
Nov 23, 10:32 CET
Update - Penneo is still investigating this issue.
Nov 23, 09:04 CET
Update - We are continuing to investigate this issue.
Nov 22, 15:34 CET
Investigating - Penneo reports an incident affecting:
Service API (Signing service API) and Web Application (Archive / Case file management portal)
Nov 22, 13:58 CET
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