Here you can see the current status of all Scalepoint systems and planned maintenance.
Here you can see the current status of all Scalepoint systems and planned maintenance.
This issue is resolved. Messages and emails sent from the Messages tab on claims, as well as incoming customer emails, have been working normally since 08:17. If a message failed to send this morning, please attempt to send it again.
Resolved
This issue is resolved. Messages and emails sent from the Messages tab on claims, as well as incoming customer emails, have been working normally since 08:17. If a message failed to send this morning, please attempt to send it again.
Monitoring
Sending messages and emails from the Messages-tab on claims is working normally again. Earlier this morning, some users saw an error when they tried to send a message. We have restored normal operation and are monitoring to make sure it stays stable.
Investigating
Some of our users may experiencing degraded performance when attempting to send email via messages-tab in working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.