We are still working on preparing fix for release.
Posted Jul 31, 2025 - 15:54 CEST
Update
A fix is currently being prepared for release. We aim to have issue resolved before the end of today.
Posted Jul 31, 2025 - 15:06 CEST
Update
We are still working towards a solution for this issue. We apologies for the inconvenice this brings along.
Posted Jul 31, 2025 - 14:10 CEST
Update
We are continueing to work on resolving the issue.
Posted Jul 31, 2025 - 13:03 CEST
Update
Some additional information, to clarify the identified issue.
When sending messages via the Message-tab on a claim in CORE & HUB. When users writes new text in the text-box, the new text disappears once email is sent.
Users using templates from Communication Designer module, will see all the original content of the template, but any additional text added, would disappear. Meaning only content from template is visible in message sent.
Posted Jul 31, 2025 - 08:54 CEST
Identified
The issue has been identified and fix is being implemented.
Posted Jul 31, 2025 - 08:30 CEST
Investigating
Many of our users are currently experiencing issues sending SMS or e-mails.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Posted Jul 31, 2025 - 07:50 CEST
This incident affected: ClaimsCORE and HUB (Communication).