Degraded performance - Settlement Tool (ClaimShop)

Incident Report for Scalepoint

Resolved

This incident has been resolved.
Posted Mar 30, 2026 - 14:16 CEST

Update

Some users may still experience issues. We are working to resolve issues for a while yet.
Posted Mar 30, 2026 - 13:47 CEST

Update

Issue looks to be resolved. We continue to monitor whilst we are investigating root cause.
Posted Mar 30, 2026 - 13:44 CEST

Monitoring

A fix has been implemented. We are monitoring results.
Posted Mar 30, 2026 - 13:31 CEST

Investigating

Some of our users are currently experiencing issues with degraded performance in ClaimShop.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Posted Mar 30, 2026 - 13:30 CEST
This incident affected: ClaimShop (All (Entire system affected)).
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