Disruption of service - ClaimShop

Incident Report for Scalepoint

Resolved

This incident has been resolved.

Posted May 22, 2026 - 11:07 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 22, 2026 - 10:51 CEST

Monitoring

A fix has been introduced and we are monitoring the situation.

Posted May 22, 2026 - 09:29 CEST

Investigating

Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Posted May 22, 2026 - 09:11 CEST

This incident affected: ClaimShop (All (Entire system affected)).