Disruption of service - CORE & HUB

Incident Report for Scalepoint

Resolved

This incident has been resolved.

Posted Oct 27, 2025 - 12:03 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 27, 2025 - 10:10 CET

Investigating

Some of our users are experiencing issues working in CORE & HUB system.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Posted Oct 27, 2025 - 10:04 CET

This incident affected: ClaimsCORE and HUB (All (Entire system affected), Automation Engine, Communication, HUB Motor, HUB Health, HUB Property, Mobile App (Scalepoint HUB Property)).