Bing Maps outage, affecting multiple components in CORE & HUB

Incident Report for Scalepoint

Resolved

This incident has been resolved.

Posted May 24, 2024 - 08:49 CEST

Update

We are still monitoring and awaiting resolution for Bing Maps outage.

Posted May 23, 2024 - 14:34 CEST

Monitoring

We had reports on errors Cataloge Designer, in relation to issues experience this morning.

The cause of these errors have been identified and resolved.

Microsoft Bing Maps is stil unavailable and errors can still be experience in other related modules.

Posted May 23, 2024 - 11:25 CEST

Identified

Bing Maps is currently unavailable and this seem to cause various errors in CORE & HUB modules.
Specifically modules handling Servicepartner data.

CORE & HUB users may experience errors, when editing servicepartner data (adresse ect.).

Users can check Bing Maps here:
https://www.bing.com/maps/

Posted May 23, 2024 - 09:39 CEST

This incident affected: Sandbox, CORE (Participant & Service Management, Supplier portal), HUB - Health (Referral Engine, Supplier Management), HUB - Motor (Referral Engine, Supplier Management), and HUB - Property (Referral Engine, Supplier Management).