Disruption of service - Settlement Tool

Incident Report for Scalepoint

Resolved

This incident has been resolved.

Posted Jun 12, 2026 - 15:13 CEST

Monitoring

A fix has been implemented, we are monitoring results.

Posted Jun 12, 2026 - 13:40 CEST

Investigating

Some of our claimshandlers are unable to complete work in Settlement Tool.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Posted Jun 12, 2026 - 13:29 CEST

This incident affected: ClaimShop (All (Entire system affected), Settlement Tool).