Issue affecting service partner claim access - HUB Property

Incident Report for Scalepoint

Identified

We have identified the cause of the issue affecting service partner access to claims in HUB Property. A fix is being worked on now, and we will provide a further update once it has been deployed or we have more information

Posted Jun 26, 2026 - 14:59 CEST

Investigating

We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim.

We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.

Posted Jun 26, 2026 - 11:35 CEST

This incident affects: ClaimsCORE and HUB (HUB Property).