Disruption of service - Shop

Incident Report for Scalepoint

Resolved

This incident has been resolved.

Posted Oct 27, 2025 - 12:02 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 27, 2025 - 09:38 CET

Investigating

Some of our users are unable to gain access to their settlement and Shop purchases.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Posted Oct 27, 2025 - 09:09 CET

This incident affected: ClaimShop (All (Entire system affected), Shop).