We have monitored the situation all through the weekend as the update to databases was on going. Processing has completed and it seems to have resolved the issues. All affected users, should be able to complete their purchases in Shop without further issue in relation to this incident.
We apologise for the inconvenience it may have caused.
Posted Sep 08, 2025 - 09:59 CEST
Update
We are currently addressing an incident involving the update of database items. This large-scale operation is progressing steadily but requires extended processing time due to its complexity.
While partial resolution has been achieved, full remediation is expected to continue into the weekend. Our engineering teams are actively monitoring the update to ensure data consistency and system stability throughout the process.
We appreciate your patience and will continue to provide updates as the situation evolves.
Posted Sep 05, 2025 - 15:20 CEST
Monitoring
Another fix is currently being implemented. It may take some time to have effect for all users, therefore we will continue to monitor the situation.
Posted Sep 05, 2025 - 14:25 CEST
Identified
We are still working to resolve the issues for affected users.
Posted Sep 05, 2025 - 12:45 CEST
Update
Some users are still seeing issues and we are working to resolve these as we monitor the situation.
Posted Sep 05, 2025 - 11:17 CEST
Monitoring
A fix has been implemented which should have resolved the issue. We are monitoring the situation.
Posted Sep 05, 2025 - 11:11 CEST
Update
We are continuing to investigate the issue with the highest priority.
Posted Sep 05, 2025 - 10:46 CEST
Investigating
Some users are unable to complete purchases through the Shop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.